Website FAQs
Login and Registration Issues
- Why can’t I login?
- Have you registered? You must register in order to log in. Have you been banned from the site? (A message will be displayed if you have.) If so, you should contact an administrator to find out why. Also double-check your username and password. Usually this is the problem; if not, contact an administrator.
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- Why do I need to register at all?
- You don't have to register to post in the Public Forums. However, registration will give you access to additional features not available to guest users, such as sending messages, user profiles etc... It only takes a few moments to register. Also you MUST register if you want to join our guild.
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- Why do I get logged off automatically?
- If you do not check the Log me in automatically box when you login, the website will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in, check the box during login. This is not recommended if you access this website from a shared computer, e.g. library, internet cafe, university computer lab, etc. If you do not see this checkbox, it means the site administrator has disabled this feature.
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- How do I prevent my username appearing in the online user listings?
- Within your User Control Panel, under “Forum Preferences”, you will find the option Hide your online status. Enable this option with Yes and you will only appear to the administrators, moderators and yourself. You will be counted as a hidden user.
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- I’ve lost my password!
- No problem. Your password can can easily be reset. Visit the login page and click I’ve forgotten my password. Follow the instructions.
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- I registered but cannot login!
- First check that you are entering the correct username and password. If they are okay then maybe your account still need activating. When you registered you would have been sent an email with some instructions. If you did not receive the email then check that your email address is valid. If you are sure the email address you used is valid then contact the administrator.
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- I registered in the past but cannot login any more?!
- The most likely reasons for this are: you entered an incorrect username or password (check the email you were sent when you first registered) or your account has been deleted because you did not post anything. If you have definetely posted before and would like to use the same account contact an administrator.
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- Why can’t I register?
- It is possible an administrator has banned your IP address or disallowed the username you are attempting to register. An administrator could have also disabled registration to prevent new visitors from signing up. Contact an administrator for assistance.
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- What does the “Delete cookies” do?
- “Delete cookies” deletes the cookies created by this website which keep you authenticated and logged into the website. It also provides functions such as read tracking if they have been enabled by the website owner. If you are having login or logout problems, deleting cookies may help.
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User Preferences and settings
- How do I change my settings?
- If you are a registered user, all your settings are stored in the website database. To alter them, visit your User Control Panel; a link can be found at the top of the forum pages or via the User panel on any of our portal home pages. This system will allow you to change all your settings and preferences.
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- The times are not correct!
- It is possible the time displayed is from a timezone different from the one you are in. If this is the case, visit your User Control Panel and change your timezone to match your particular area, e.g. London, Paris, New York, Sydney, etc. Please note that changing the timezone, like most settings, can only be done by registered users. If you are a guild member making sure your timezone is correct is also important for event scheduling.
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- I changed the timezone and the time is still wrong!
- If you are sure you have set the timezone correctly and the time is still different, the most likely answer is daylight savings time (or summer time as it is known in the UK and other places). This website is not designed to handle the changeovers between standard and daylight time so during summer months the time may be an hour different from the real local time. Please go into your User Control Panel and make sure this setting is correct.
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- Can I change the language used on this website?
- No. This site only has the English language installed.
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- How do I show an image along with my username?
- There are two images below a username when viewing posts. The first image is associated with your guild rank; this cannot be changed by you. Below this is a larger image known as an avatar; this is personal to you, and you can change it via your User Control Panel.
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- What is my rank and how do I change it?
- Ranks on this site are associated with guild rank and cannot be changed by users.
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- When I click the e-mail link for a user it asks me to login?
- Only registered users can send email via this site. This is to prevent malicious use of the email system by anonymous users.
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Posting Issues
- How do I post a topic in a forum?
- To post a new topic in a forum, click the relevant button on either the forum or topic screens. You may need to register before you can post a message. A list of your permissions in each forum is available at the bottom of the forum and topic screens. Example: You can post new topics, You can vote in polls, etc.
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- How do I edit or delete a post?
- Unless you are a site administrator or moderator, you can only edit or delete your own posts. You can edit a post by clicking the edit button for the relevant post, sometimes for only a limited time after the post was made. If someone has already replied to the post, you will find a small piece of text output below the post when you return to the topic which lists the number of times you edited it along with the date and time. This will only appear if someone has made a reply; it will not appear if a moderator or administrator edited the post, though they may leave a note as to why they’ve edited the post at their own discretion. Please note that normal users cannot delete a post once someone has replied.
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- How do I add a signature to my post?
- To add a signature to a post you must first create one via your User Control Panel. Once created, you can check the Attach a signature box on the posting form to add your signature. You can also add a signature by default to all your posts by checking the appropriate radio button in your profile. If you do so, you can still prevent a signature being added to individual posts by un-checking the add signature box within the posting form.
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- How do I create a poll?
- When posting a new topic or editing the first post of a topic, click the “Poll creation” tab below the main posting form; if you cannot see this, you do not have appropriate permissions to create polls. Enter a title and at least two options in the appropriate fields, making sure each option is on a separate line in the textarea. You can also set the number of options users may select during voting under “Options per user”, a time limit in days for the poll (0 for infinite duration) and lastly the option to allow users to amend their votes.
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- Why can’t I add more poll options?
- The limit for poll options is set to 10. If you feel you need to add more options to your poll than the allowed amount, contact an administrator.
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- How do I edit or delete a poll?
- As with posts, polls can only be edited by the original poster, a moderator or an administrator. To edit a poll, click to edit the first post in the topic; this always has the poll associated with it. If no one has cast a vote, users can delete the poll or edit any poll option. However, if members have already placed votes, only moderators or administrators can edit or delete it. This prevents the poll’s options from being changed mid-way through a poll.
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- Why can’t I access a forum?
- Some forums may be limited to certain users or groups. To view, read, post or perform another action you may need special permissions.
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- Why can’t I add attachments?
- Attachment permissions are granted on a per forum, per group, or per user basis. Attachments may have been disallowed for the specific forum you are posting in, or perhaps only certain groups can post attachments. Contact an administrator if you are unsure about why you are unable to add attachments.
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- Why did I receive a warning?
- If you have broken a rule, you may be issued a warning. Contact a moderator or administrator to find out more information.
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- How can I report posts to a moderator?
- Provided you have been given the option you should see a button for reporting posts next to the post you wish to report.
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- What is the “Save” button for in topic posting?
- This allows you to save passages to be completed and submitted at a later date. To reload a saved passage, visit the User Control Panel.
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- Why does my post need to be approved?
- It is also possible you in a group of users whose posts require review before submission. Please contact an administrator for further details.
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- How do I bump my topic?
- By clicking the “Bump topic” link when you are viewing it, you can “bump” the topic to the top of the forum on the first page. However, if you do not see this, then topic bumping may be disabled or the time allowance between bumps has not yet been reached.
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Formatting and Topic Types
- What is BBCode?
- BBCode is a special implementation of HTML, offering great formatting control on particular objects in a post. BBCode itself is similar in style to HTML, but tags are enclosed in square brackets [ and ] rather than < and >. See the BBCode Guide for more information.
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- Can I use HTML?
- No. It is not possible to post HTML on these forums and have it rendered as HTML. Most text formatting can be applied using BBCode instead.
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- What are Smilies?
- Smilies, or Emoticons, are small images which can be used to express a feeling using a short code, e.g. :) denotes happy, while :( denotes sad. The full list of emoticons can be seen in the posting form. Try not to overuse smilies, however, as they can quickly render a post unreadable.
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- Can I post images?
- Yes, images can be shown in your posts. If are a guild member you can also upload the image to a forum. Otherwise, you must link to an image stored on a publicly accessible web server. You cannot link to pictures stored on your own PC (unless it is a publicly accessible server) nor images stored behind authentication mechanisms, e.g. hotmail or yahoo mailboxes, password protected sites, etc. To display the image use the BBCode [img] tag.
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- What are global announcements?
- Global announcements contain important information and you should read them whenever possible. They will appear at the top of every forum and within your User Control Panel. Global announcements can only be created by guild leaders, officers and moderators.
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- What are announcements?
- Announcements often contain important information for the forum you are currently reading and you should read them whenever possible. Announcements appear at the top of every page in the forum to which they are posted. Announcements can only be created by guild leaders, officers and moderators.
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- What are sticky topics?
- Sticky topics within the forum appear below announcements and only on the first page. They are often quite important so you should read them whenever possible. Sticky topics can only be created by guild leaders, officers and moderators.
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- What are locked topics?
- Topics may be locked for many reasons. Topics can only be locked by a moderator or an administrator.
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Usergroups
- What are Usergroups?
- Usergroups are used to control access to the various parts of this website. Each user can belong to several groups and each group can be assigned individual permissions. This provides an easy way for administrators to change permissions for many users at once. Usergroups also represent the various membership levels within Lux Arcana and its game divisions. See the Usergroups display for a list of the main guild Usergroups.
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- What are Administrators?
- Administrators are members assigned with the highest level of control over the entire website. These members can control all facets of website operation, including setting permissions, banning users, creating usergroups or moderators, etc... They also have full moderator capabilities in all forums.
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- What are Moderators?
- Moderators look after the forums from day to day. They have the authority to edit or delete posts and lock, unlock, move, delete and split topics in the forum they moderate. Generally, moderators are present to prevent users from going off-topic or posting abusive or offensive material.
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- Where are the Usergroups and how do I join one?
- Users are assigned to Usergroups based on guild policy.
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- How do I become a Usergroup leader?
- Usergroup leaders are appointed based on guild policy.
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- Why do some Usergroups appear in a different colour?
- All Usergroups on this guild website follow a strict colour coding system that represents guild rank. Orange is for Administrators and Division Leaders, green is for Division Officers and Game Moderators, red is for full guild members, blue is for guild recruits, purple is for guild elders, yellow is for game players.
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Private Messaging
- I cannot send private messages!
- Either you are not registered and/or not logged on, or an administrator has prevented you from sending messages. Contact an administrator for details.
Note: New users on this website cannot send private messages or emails until they have made a few posts.
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- I keep getting unwanted private messages!
- You can block a user from sending you private messages by using message rules within your User Control Panel. If you are receiving abusive private messages from a particular user, inform an administrator; they have the power to prevent a user from sending private messages.
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- I have received a spamming or abusive e-mail from someone on this board!
- We are sorry to hear that. The e-mail form feature of this website includes safeguards to try and track users who send such posts, so e-mail an administrator with a full copy of the e-mail you received. An administrator can then take action.
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Searching the Forums
- How can I search a forum or forums?
- Enter a search term in the search box located on the index, forum or topic pages. Advanced search can be accessed by clicking the “Advance Search” link which is available on all pages on the forum. How to access the search may depend on the style used.
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- Why does my search return no results?
- Your search was probably too vague and included many common terms. Be more specific and use the options available within Advanced search.
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- Why does my search return a blank page!?
- Your search returned too many results for the webserver to handle. Use “Advanced search” and be more specific with your terms or forums seached.
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- How do I search for specific users?
- Visit to the Usernames page and click the “Username Search” link.
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- How can I find my own posts and topics?
- Your own posts can be retrieved either by clicking the “Search user’s posts” within the User Control Panel or via your own profile page. To search for your topics, use the Advanced search page and fill in the various options appropriately.
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Topic Subscriptions and Bookmarks
- What is the difference between bookmarking and subscribing?
- Bookmarking is much like bookmarking in your web browser. You aren’t alerted when there’s an update, but you can come back to the topic later. Subscribing, however, will notify you when there is an update to the topic or forum via your preferred method or methods.
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- How do I subscribe to specific forums or topics?
- To subscribe to a specific forum, click the “Subscribe forum” link upon entering the forum. To subscribe to a topic, reply to the topic with the subscribe checkbox checked or click the “Subscribe topic” link within the topic itself.
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- How do I remove my subscriptions?
- To remove your subscriptions, go to your User Control Panel and follow the links to your subscriptions.
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Attachments
- What attachments are allowed on thee forums?
- Please contact and administrator for assistance.
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- How do I find all my attachments?
- To find your list of attachments that you have uploaded, go to your User Control Panel and follow the links to the attachments section.
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Guild Games
- What is the Guild Games section?
- The Games section accessible from this website's main menu lists all the games that guild members play or have played in the past. The list is categorised by game genre, and for each game the division types is displayed, as well as a game rating and number of active players. Further information about any of the games listed can be accessed by clicking on the game title link. From the detailed view members can vote on game and view which players are playing.
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- How do I rate a game?
- You rate a game by selecting the game from the main Games list to display the game details page, and then you select your chosen star rating under the game's image. Only guild members can rate games, and only if they "own" that game. You may change your rating of any game at any time.
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- It says I don't "own" a game when trying to rate it!
- To rate a game you must first "own" it. You can manage a list of the game titles you own via the Games tab on your User Control Panel.
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- Why I am not shown as an active player under a game I play?
- To be listed as an active player for a game you must first "own" it - you do this by adding the game via the Games tab on your User Control Panel, and then changing your status for thast game to Active. Note: Your status in Featured Games is controlled by that game's leaders and officers.
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Website Information
- Who designed this website?
- The core phpBB bulletin board (in its unmodified form) is produced, released and is copyrighted by the phpBB Group. It is made available under the GNU General Public License and may be freely distributed. All other modifications, the theme design and web hosting are by Redact Solutions.
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- Why isn’t X feature available?
- Please contact an administraror for further infomation.
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- Who do I contact about abusive and/or legal matters?
- You should contact an administrator on this site. If you still get no response then you contact the owner of the domain - Redact Solutions. Please note that phpBB Group or Redact Solutions have absolutely no control and cannot in any way be held liable over how, where or by whom this site is used. It is absolutely pointless contacting the phpBB Group or Redact Solutions in relation to any legal (cease and desist, liable, defamatory comment, etc.) matter not directly related to the web site design itself. If you do email any of these about the use of this software then expect a terse response or no response at all.
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